FAQs

                                                        FAQs

 How many bundles do I need for a full wig or sew in with lace closure  or frontal?

 If you are getting 10-16 inches, 2 bundles are enough. 18-24 inches, 3 bundles. Anything longer buy 4 bundles.
It also depends on how full you would like your hair to be.  I always suggest buying an extra bundle if you want a lot of volume.  Any extra hair can be stored in your satin bag and used at a later time.

Do your lace closures come with baby hair and pre-plucked hairline?

They do come with baby hair and the hairline is pre-plucked a little. Some plucking may be required to get the look you are trying to achieve.

Can your bundles be bleached?

Yes, these bundles can bleach to a #27 with one application. However, this process should always be done professionally or someone with experience to avoid any damage to the hair.  Make sure to deep condition your bundles after applying chemicals to the hair.
 
How often should I clean my bundles/wig?

Once you receive your hair bundles wash them before installing, after that only wash your hair when needed.  For example, if there is a lot of product being used and the hair feels weighed down. Co-washing should be done at least once a week.  This is when you wash the hair using only conditioner.  Always use moisturizing products.  This hair is human hair that no longer receive natural oils from the scalp.

Does the hair shed?

Minimally.  You will find that all hair extensions shed a little (just like the natural hair on your head).  A little bit of shedding is nothing to be concerned about, especially with curly textures.  What you do not want is excessive shedding.

I purchased wavy/curly hair, but it does not look like the length I wanted.

Wavy and curly textures are measured according to the length it is when it is stretched.  Keep this in mind when buying curly texture.  

How long will my order take to process and ship?

Most orders are processed within 24 hours after payment is received.  Once processed we will ship out your items right away.  We aim to ship out most of our order within 1 business day. For shipping services, we use USPS priority and first class which is usually delivered within 1-4 business days.  Express delivery option is also available.

Do you offer refund or exchange?

Lace closures, frontals, wigs, and hair accessories are final sale.  However, we will consider refunding or exchanging hair bundles that have not been altered in any way.  See our Refund and exchange policy for more info.

Can I cancel an order once it has been processed and shipped?

Once your order is shipped there is no way of cancelling it.  However, you have the right to refuse the package and have it sent back to us.  When you refuse the package, you will receive a full refund for all items in your order.  But if you accept the package our refund and exchange policy rules apply.